Last Updated: October 15, 2026
Welcome to our Frequently Asked Questions page.
Below you can find answers to common questions about products, orders, payments, shipping, delivery, returns, refunds and customer service.
If you cannot find the answer you need, please contact us at support@wmmmm.shop.
1. Who operates this online store?
This online store is operated by:
Company Name: Procano Digital ApS
CVR Number: 46558014
Registered Business Address:
Vieholmgårdsvej 30
3220 Tisvildeleje
Denmark
Email: support@wmmmm.shop
Telephone: +45 91 75 52 63
Website: https://wmmmm.shop/
2. Where do you deliver?
We deliver to countries and regions supported by our current shipping and fulfilment arrangements.
The countries and regions available for delivery are those that can be selected and successfully used during Checkout.
Delivery availability may vary depending on the destination, product, carrier coverage and applicable logistical arrangements.
If a country or region is not available during Checkout, we cannot guarantee delivery to that destination.
All countries and regions supported by our Checkout qualify for free standard shipping.
3. How long does order processing take?
Orders are normally processed within 1–2 business days after successful order placement and confirmation.
Business days are generally Monday through Friday, excluding applicable public holidays.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
Processing may take longer in certain circumstances, including incomplete delivery information, additional verification or temporary logistical delays.
4. How long does delivery take?
Estimated standard transportation time is generally:
5–7 business days after dispatch.
This does not include the normal 1–2 business-day processing period.
The combined estimated processing and transportation period is generally 6–9 business days where these standard estimates apply.
Delivery times are estimates rather than guaranteed arrival dates.
Delivery may occasionally be affected by carrier delays, public holidays, customs procedures, severe weather, remote destinations or other logistical circumstances.
Mandatory consumer rights concerning delayed or failed delivery remain unaffected.
5. How much does shipping cost?
We offer free standard shipping to all countries and regions where delivery is available through Checkout.
There is no minimum order value required.
The standard shipping charge is 0 for all supported delivery destinations.
Customers can confirm the free standard shipping option during Checkout before submitting an order.
If an optional premium or express delivery service is offered, any additional charge will be clearly displayed before purchase.
We do not impose undisclosed standard shipping charges after an order has been placed.
6. How can I track my order?
Where shipment tracking is supported by the applicable delivery service, tracking information will normally be sent to the email address provided during Checkout.
A shipping notification may include:
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Carrier name;
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Tracking number;
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Tracking link; and
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Dispatch information.
Tracking information may take approximately 24–48 hours after dispatch to become active in the carrier's system.
If tracking remains unavailable for an extended period, please contact support@wmmmm.shop.
7. I have not received my tracking email. What should I do?
Please check your inbox, spam folder and junk email folder.
Also confirm that the email address provided during Checkout was correct.
If you still cannot find your shipping information, please contact:
Email: support@wmmmm.shop
Please include your order number so that we can investigate.
8. Can I change my delivery address?
If you notice an error in your delivery address, please contact us as soon as possible.
Email: support@wmmmm.shop
Telephone: +45 91 75 52 63
If your order has not yet entered fulfilment or been dispatched, we may be able to update the address.
Once an order has entered fulfilment or has been shipped, changes may not always be possible.
9. What happens if I entered the wrong delivery address?
Customers should provide accurate and complete delivery information during Checkout.
If you discover an error, please contact us immediately.
If a parcel cannot be delivered because of incorrect or incomplete information provided by the customer, reasonable redelivery or reshipping costs may apply where permitted by law and appropriately disclosed or agreed.
Customers will not be responsible for delivery errors attributable to us or our contracted delivery providers.
10. What happens if my parcel is delayed?
Delivery delays may occasionally occur because of carrier congestion, customs procedures, public holidays, severe weather, transportation interruptions or other logistical circumstances.
If your estimated delivery period has passed, please contact:
Email: support@wmmmm.shop
We will review the shipment information and contact the carrier or fulfilment partner where appropriate.
If delivery cannot be completed within the agreed period, applicable consumer rights and remedies will be respected.
11. What should I do if my parcel appears to be lost?
If your parcel cannot be located, please check the tracking information and confirm the delivery address.
You may also check with household members, building reception or an authorized collection point.
If the parcel remains missing, please contact:
Email: support@wmmmm.shop
Please include your order number.
We will investigate the delivery status and provide an appropriate solution in accordance with applicable consumer law.
Where the parcel is lost before the risk has lawfully transferred to the customer, we will provide an appropriate remedy, which may include replacement or refund.
12. What should I do if my order arrives damaged?
Please inspect your order as soon as reasonably possible after delivery.
If a product or parcel arrives damaged, contact:
Email: support@wmmmm.shop
Please provide your order number and a description of the problem.
Photographs of the product, packaging or shipping label may help us investigate the issue where reasonably available.
We will review the matter and provide an appropriate solution in accordance with applicable consumer law.
Failure to provide photographs does not automatically remove mandatory statutory rights.
13. What should I do if I receive the wrong product?
If you receive a product different from the one you ordered, please contact us.
Email: support@wmmmm.shop
Please include your order number and a description of the issue.
Where reasonably available, photographs may help us identify the problem.
We will arrange an appropriate remedy, which may include delivery of the correct product, replacement or refund, in accordance with applicable law.
14. What should I do if something is missing from my order?
If a product, accessory or component is missing, please contact:
Email: support@wmmmm.shop
Please provide your order number and details of the missing item.
Where reasonably available, photographs of the received items or packaging may help us investigate.
We will review the matter and provide an appropriate solution, including delivery of missing items or another remedy where required by law.
15. What payment methods do you accept?
The payment methods available for your order are those displayed during Checkout.
Available payment methods may vary depending on the delivery country, currency, product, order value and enabled payment services.
If a particular payment method is not displayed during Checkout, it is not available for that order.
We do not guarantee that any specific payment method is available for every customer, destination or order.
Please review the available payment options before submitting your order.
16. Do you offer Cash on Delivery?
Cash on Delivery (COD) may be available for certain orders and destinations.
COD is available only where it is expressly displayed as a payment option during Checkout.
Where COD is available and selected, payment is collected in connection with delivery according to the applicable carrier or payment arrangement.
The accepted payment method at delivery may depend on the carrier and local service conditions.
If COD is not displayed during Checkout, it is not available for that order.
Customers will not be required to pay additional import duties, customs-clearance fees or import-related taxes beyond the final order total displayed at Checkout.
17. Why was my payment declined?
Where an electronic payment method is available, a transaction may be declined because of incorrect payment details, insufficient funds, payment-provider restrictions, security verification or technical issues.
Please verify your payment information or contact the relevant bank or payment provider where appropriate.
You may also select another payment method if one is available during Checkout.
18. Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible.
Email: support@wmmmm.shop
Telephone: +45 91 75 52 63
We will make reasonable efforts to assist you before dispatch.
Once an order has entered fulfilment or has been dispatched, modifications may not always be possible.
However, applicable statutory cancellation and withdrawal rights remain unaffected.
19. What is your return period?
We offer a voluntary 30-day return policy for eligible products.
Customers may request an eligible voluntary return within 30 days after receiving their order, subject to the conditions stated in our Return and Refund Policy.
Our voluntary 30-day return policy is separate from, and does not restrict, applicable statutory consumer rights.
20. Do EU/EEA customers have a 14-day right of withdrawal?
Consumers entitled to a statutory withdrawal right under applicable EU or EEA consumer law generally have 14 days to withdraw from an eligible distance purchase without giving a reason, subject to applicable legal exceptions.
The withdrawal period generally begins when the consumer, or a designated third party other than the carrier, receives the goods.
To exercise this right, customers must communicate a clear withdrawal statement within the applicable period.
Statutory withdrawal does not require our prior approval.
Please review our Return and Refund Policy for further information.
21. How do I request a return?
To request a return, please contact:
Email: support@wmmmm.shop
Telephone: +45 91 75 52 63
If a self-service return option is available through your customer account or order page, you may also use that service.
Please provide your order number and identify the product you wish to return.
For voluntary returns, we may request additional information to determine eligibility.
For damaged, defective or incorrect products, photographs or other relevant information may help us investigate.
You do not need to provide a reason or obtain our approval to exercise an applicable statutory right of withdrawal.
Please contact us to obtain the appropriate return destination and instructions before dispatching your parcel.
The return destination may vary depending on the product, order and fulfilment arrangements.
22. Where should I send my return?
Our registered business address is:
Procano Digital ApS
Vieholmgårdsvej 30
3220 Tisvildeleje
Denmark
This registered business address is not necessarily the return destination for purchased products.
Returns may be handled by different designated facilities or logistics partners depending on the product, order and fulfilment arrangements.
The applicable return address may therefore differ between orders.
Please contact:
Our customer support team will provide the appropriate return destination and return instructions.
Customers should not automatically send products to our registered business address unless we have specifically identified it as the correct return destination.
Your statutory right of withdrawal does not depend on our prior approval.
We will provide the information reasonably necessary to enable you to return the goods.
23. Who pays the return shipping cost?
For voluntary change-of-mind returns, customers are generally responsible for the direct return shipping costs, unless otherwise stated or required by law.
For an applicable statutory withdrawal, the consumer is responsible for direct return costs only where permitted by law and where the required information was properly provided before purchase.
Where a return is necessary because of a defective, damaged, incorrect or otherwise non-conforming product for which we are responsible, reasonable return shipping costs will be handled by us in accordance with applicable law.
Please contact customer support to obtain the correct return instructions for your order.
24. When will I receive my refund?
Refund timing depends on the type of return and applicable consumer law.
For voluntary returns:
Once the returned product has been received, inspected and approved, we will normally issue the refund within 10 business days.
For statutory withdrawal:
We will issue the required reimbursement without undue delay and no later than 14 days after receiving the withdrawal notification, subject to any postponement permitted by applicable law.
For physical goods, reimbursement may be withheld until we have received the returned goods or the customer has provided evidence of dispatch, whichever occurs first, where permitted by law.
Refunds will generally be made using the original payment method where supported.
If a direct refund through the original payment method is unavailable, including for certain Cash on Delivery transactions, we will arrange a suitable alternative method with the customer.
Any alternative method for a statutory refund will be agreed without additional refund fees.
If more than 15 business days have passed since approval of your voluntary return refund, please contact:
25. Will my original shipping charge be refunded?
We offer free standard shipping to all destinations supported during Checkout.
For a valid statutory withdrawal, any eligible original standard delivery charges will be reimbursed where required by applicable law.
Because our standard shipping is free, there is normally no standard outbound shipping charge to refund.
If an optional paid premium or express delivery method was selected, the additional cost above the least expensive standard delivery option may not be refundable where permitted by law.
Mandatory consumer rights remain unaffected.
26. Do I have to pay customs duties or import taxes?
No additional import duties, customs-clearance fees or import-related taxes are payable by customers beyond the final order total displayed during Checkout.
This applies to all countries and regions where delivery is supported by our Checkout.
Any applicable import duties, customs-clearance fees or import-related taxes associated with fulfilling an order are handled by Procano Digital ApS or its designated fulfilment and logistics partners.
The final order total displayed at Checkout is the total amount payable by the customer for the order.
Customers will not be required to pay additional import-related charges upon delivery.
If a carrier or customs representative unexpectedly requests an additional import-related payment, please contact us before making the payment.
Email: support@wmmmm.shop
We will investigate and arrange an appropriate resolution in accordance with the purchase terms and applicable law.
27. Are my payment details secure?
Payment processing and collection may involve Shopify, authorized payment service providers, financial institutions or delivery partners, depending on the payment method selected during Checkout.
We take reasonable measures to support secure payment processing and protect payment-related information.
Where complete payment-card information is processed directly by an authorized payment provider, we do not necessarily receive or store the complete card details.
Please never send passwords, complete payment-card numbers, card security codes or payment-account login credentials by email.
No online payment system can be guaranteed to be completely free from security risks.
For additional information, please review our Payment Policy and Privacy Policy.
28. How do I contact customer service?
For questions about products, orders, payments, shipping, delivery, returns or refunds, please contact:
Company Name: Procano Digital ApS
CVR Number: 46558014
Registered Business Address:
Vieholmgårdsvej 30
3220 Tisvildeleje
Denmark
Email: support@wmmmm.shop
Telephone: +45 91 75 52 63
Website: https://wmmmm.shop/
When contacting us about an existing order, please include your order number and the email address used during Checkout.
Return Address Notice: Our registered business address is not necessarily the return destination. Please contact customer support to obtain the applicable return address and instructions for your order.
Nothing in these FAQs limits mandatory consumer rights under applicable law.