Last Updated: October 15, 2026
This Return and Refund Policy applies to purchases made through the online store wmmmm.shop, operated by Procano Digital ApS.
We aim to provide clear information about returns, refunds, cancellations and applicable consumer rights. Please review this policy before requesting a return.
1. 30-Day Return Policy
We offer a voluntary 30-day return policy for eligible products. You may request a return within 30 days after receiving your order.
For returns under this voluntary policy, products should generally:
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Be unused, unworn and undamaged;
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Be in the same condition in which they were received;
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Include original accessories, components and documentation;
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Include original tags, where applicable;
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Be returned in their original packaging where reasonably possible; and
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Be accompanied by an order number, receipt or other proof of purchase.
Products that do not meet these conditions may not qualify for a full refund under our voluntary return policy.
Our voluntary 30-day return policy does not limit or replace any mandatory consumer rights, including applicable statutory withdrawal rights and rights relating to defective or non-conforming goods.
2. How to Request a Return
To request a return, please contact our customer support team:
Email: support@wmmmm.shop
Telephone: +45 91 75 52 63
If a self-service return option is available through your customer account or order page, you may also use that service.
When contacting us, please provide your order number and the product you wish to return.
For voluntary returns, we may request additional information to determine eligibility.
For damaged, defective or incorrect products, photographs or other relevant information may help us resolve the issue.
You are not required to provide a reason for exercising an applicable statutory right of withdrawal.
After receiving your request, we will provide the applicable return instructions and return destination.
For voluntary returns, eligibility may be subject to review under this policy.
An applicable statutory right of withdrawal does not require our prior approval. Customers may exercise that right by notifying us within the statutory withdrawal period.
Please contact us for the correct return address before dispatching your return, so that the parcel can be directed to the appropriate return facility.
3. Return Address
Our registered business address is:
Procano Digital ApS
Vieholmgårdsvej 30
3220 Tisvildeleje
Denmark
CVR Number: 46558014
This registered business address is not necessarily the return address for purchased products.
Depending on the product, order, customer location and fulfilment arrangements, returns may be handled by different designated return facilities or logistics partners.
The applicable return destination may therefore vary between orders.
To obtain the correct return address and instructions for your order, please contact:
We will provide the applicable return destination and relevant instructions.
Please do not automatically send returned products to our registered business address unless we have specifically identified it as the correct return destination for your order.
Your statutory right of withdrawal does not depend on receiving our prior approval. We will provide the information reasonably necessary to enable you to return the goods.
Nothing in this section limits mandatory consumer rights or shifts responsibility to consumers for return problems caused by incorrect or incomplete instructions provided by us.
4. Damaged, Defective, Incorrect or Missing Products
Please inspect your order as soon as reasonably possible after delivery.
Contact us if:
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Your product arrives damaged;
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The product is defective or does not function as reasonably expected;
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You receive an incorrect product;
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Accessories, parts or components are missing; or
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The parcel shows signs of transportation damage.
Please provide your order number, a description of the issue and, where reasonably available, relevant photographs or videos.
We will review the information and provide an appropriate solution in accordance with applicable consumer protection law.
Depending on the circumstances, available remedies may include:
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Repair;
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Replacement;
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Delivery of missing components;
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Return;
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Price reduction; or
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Full refund.
Where a return is necessary because of a defect, incorrect item, delivery damage or another non-conformity for which we are responsible, we will cover reasonable return shipping costs as required by applicable law.
We may provide a prepaid return label, arrange another suitable return method or reimburse reasonable return shipping expenses.
Mandatory statutory remedies remain available regardless of the conditions of our voluntary return policy.
5. Change-of-Mind Returns
If you wish to return an eligible product because you changed your mind, ordered the wrong item or no longer wish to keep it, you may request a return under our voluntary 30-day return policy.
For voluntary change-of-mind returns, customers are generally responsible for direct return shipping costs unless otherwise stated or required by applicable law.
Depending on the available return arrangements, you may:
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Arrange return shipping yourself using the designated return address; or
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Use an optional prepaid return label if we make one available.
If you choose an optional prepaid return label, its cost may be deducted from your voluntary return refund.
Any such charge will be communicated before you agree to use the label.
We will not deduct undisclosed return shipping charges.
Applicable statutory withdrawal rights remain unaffected.
6. Non-Returnable Products and Exceptions
Certain products may be excluded from voluntary returns or statutory withdrawal where permitted by applicable law.
Examples may include:
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Products made to the customer's specifications or clearly personalized;
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Goods liable to deteriorate or expire rapidly;
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Sealed goods unsuitable for return for health protection or hygiene reasons after being unsealed;
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Goods that become inseparably mixed with other items after delivery;
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Sealed audio, video or software products once unsealed, where a statutory exception applies; and
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Other products expressly excluded under applicable consumer protection law.
An exception applies only where the relevant legal requirements are satisfied.
These exclusions do not remove mandatory consumer rights relating to defective, damaged, incorrect or otherwise non-conforming products.
If you are unsure whether a product is eligible for voluntary return, please contact our customer support team.
7. Exchanges
If you wish to exchange a product for another model, size, specification or variation, please contact us.
Depending on product availability and the circumstances of your order, we may:
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Arrange an exchange;
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Provide return instructions for the original product; or
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Ask you to return the original product and place a new order.
Direct exchanges are subject to availability and cannot always be guaranteed.
Your mandatory statutory rights remain unaffected.
8. EU/EEA Statutory Right of Withdrawal
Consumers who are entitled to a statutory right of withdrawal under applicable European Union or European Economic Area consumer law generally have 14 days to withdraw from an eligible distance purchase without giving a reason, subject to applicable legal exceptions.
For goods, the withdrawal period generally expires 14 days after the day on which you, or a third party designated by you other than the carrier, acquire physical possession of the goods.
Special rules may apply to orders containing multiple goods delivered separately or in multiple consignments.
To exercise your statutory right of withdrawal, you must inform us of your decision through a clear statement before the withdrawal period expires.
You may contact us by:
Email: support@wmmmm.shop
Telephone: +45 91 75 52 63
You may use the following withdrawal statement:
"I hereby give notice that I withdraw from my contract of sale for the following goods: [product name], ordered on [date] and received on [date]. My name is [name] and my order number is [order number]."
Use of this wording is optional. Any sufficiently clear withdrawal statement is acceptable.
After notifying us of your withdrawal, you must send the goods back without undue delay and generally no later than 14 days after communicating your decision.
Please contact us to obtain the applicable return destination and instructions for your order.
Your statutory withdrawal right does not require our approval or authorization.
You may inspect and handle the product to the extent reasonably necessary to establish its nature, characteristics and functioning.
You may be responsible for diminished value resulting from handling beyond what is necessary for that purpose, as permitted by applicable law.
Our voluntary 30-day return policy is separate from, and does not restrict, your statutory withdrawal rights.
9. Return Shipping Costs
Voluntary Change-of-Mind Returns
For eligible voluntary returns made because you changed your mind, you are generally responsible for the direct cost of returning the goods.
If we offer an optional prepaid return label, the applicable cost will be disclosed before you agree to use it.
EU/EEA Statutory Withdrawal
Where a consumer exercises an applicable statutory right of withdrawal, the consumer is responsible for the direct cost of returning the goods only where permitted by law and where the required information about those costs was properly provided before purchase.
If applicable law requires us to bear those costs, we will do so.
The return destination may depend on the product and order. Please contact us to obtain the correct return instructions.
Defective, Damaged or Incorrect Products
Where a return is necessary because of a defect, damage, incorrect product or another non-conformity for which we are responsible, we will cover reasonable return costs in accordance with applicable law.
We may arrange a prepaid return label, another suitable collection or return method, or reimbursement of reasonable shipping expenses.
Please do not send parcels using freight-collect or postage-due services unless we have expressly agreed to that arrangement.
10. Return Shipping and Tracking
When arranging return shipping yourself, we recommend using a secure and trackable delivery service.
Please retain:
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Proof of dispatch;
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Shipping receipts; and
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Tracking information, where available.
Please use the return destination provided for your order.
Different products or orders may have different return destinations.
If you have not yet received the applicable return address, contact our customer support team before dispatching the parcel.
Nothing in this section limits your statutory rights or makes the exercise of a valid withdrawal right conditional upon our prior approval.
11. Return Inspection
When returned goods reach the designated return facility, they may be inspected to assess their condition and the circumstances of the return.
For voluntary returns, products that are significantly used, damaged after delivery or missing important components may be subject to a reduced refund or rejection where permitted by the conditions of our voluntary return policy.
For statutory withdrawal returns, any deduction for diminished value will be limited to what is permitted by applicable law.
Inspection or voluntary return approval procedures do not override mandatory statutory withdrawal rights or remedies for defective and non-conforming goods.
12. Refunds Under the EU/EEA Statutory Right of Withdrawal
Where you validly exercise an applicable statutory right of withdrawal, we will reimburse the payments required by applicable consumer protection law.
This generally includes the original standard delivery charge, where applicable.
If you selected a more expensive delivery method than the least expensive standard delivery option offered, the additional delivery charge may not be refundable.
We will issue the required reimbursement without undue delay and no later than 14 days after receiving your withdrawal notification, subject to any postponement permitted by applicable law.
For contracts involving physical goods, we may withhold reimbursement until we have received the returned goods or you have supplied evidence of having sent them back, whichever occurs first, where permitted by law.
Reimbursement will be made using the same payment method as the original transaction unless you expressly agree otherwise and do not incur fees as a result.
If the original payment method does not support a direct refund, we will contact you to arrange a suitable alternative refund method consistent with applicable law.
We do not charge a separate refund processing fee for statutory withdrawal refunds.
13. Refunds Under Our Voluntary 30-Day Return Policy
For eligible returns made under our voluntary 30-day return policy, we will review the returned goods and confirm the applicable refund.
Once a voluntary return has been received, inspected and approved, we will normally issue the refund within 10 business days.
Refunds will generally be made through the original payment method where technically available.
Where the original payment method cannot receive refunds, we will arrange an appropriate alternative refund method with you.
For voluntary change-of-mind returns, any agreed and previously disclosed optional return-label charge may be deducted where permitted.
We will not deduct return-label costs for confirmed defective, damaged or incorrect goods where we are responsible for the return.
Processing times at banks or payment service providers may vary.
If more than 15 business days have passed since we confirmed approval of your voluntary return refund, please contact:
This section does not extend or replace any shorter mandatory refund deadline under applicable consumer law.
14. Original Shipping Charges
For a valid statutory withdrawal, original standard delivery charges will be reimbursed where required by applicable law.
Additional charges resulting from your selection of an express, expedited or premium delivery method may not be refundable beyond the cost of the least expensive standard delivery option offered.
For voluntary change-of-mind returns outside an applicable statutory withdrawal period, original shipping charges are generally non-refundable unless otherwise stated or required by law.
Where a return results from a defect, incorrect product or another issue for which we are responsible, applicable shipping costs will be handled in accordance with mandatory consumer rights.
15. Order Cancellations
If you wish to cancel or change an order, please contact us as soon as possible.
Email: support@wmmmm.shop
Telephone: +45 91 75 52 63
We will make reasonable efforts to accommodate cancellation or modification requests before dispatch.
Once an order has entered fulfilment or has been dispatched, changes may not always be possible.
However, any applicable statutory withdrawal, cancellation or other consumer rights remain unaffected.
16. Refund Method
Available payment methods may vary depending on the customer's delivery country, order and the payment options enabled for the transaction.
The payment methods actually available for an order are those displayed at Checkout.
Refunds will generally be issued using the original payment method where that method supports refunds.
If a direct refund to the original payment method is not possible, including where an order was paid using a payment method that does not support automatic refunds, we will contact you to arrange a suitable alternative refund method.
Any alternative method for a statutory refund will be agreed with you in accordance with applicable consumer protection law and will not result in additional refund fees for you.
Please do not send passwords, full payment card details or other sensitive payment credentials by email.
17. Contact Us
For questions about returns, refunds, exchanges, cancellations or product issues, please contact:
Procano Digital ApS
CVR Number: 46558014
Registered Business Address:
Vieholmgårdsvej 30
3220 Tisvildeleje
Denmark
Email: support@wmmmm.shop
Telephone: +45 91 75 52 63
Website: https://wmmmm.shop/
Important Return Address Information
The registered business address above is provided for business identification and contact purposes.
It is not necessarily the return destination for purchased products.
Return destinations may vary depending on the product, order and fulfilment arrangements.
Please contact support@wmmmm.shop to obtain the applicable return address and return instructions before sending goods back.
Nothing in this policy limits any mandatory consumer rights available under applicable law.