Last updated: August 28, 2026
1. Introduction
Welcome to our online store.
This website and online store are operated by Procano Digital ApS. Throughout these Terms of Service, the terms “we,” “us,” “our” and the “Company” refer to Procano Digital ApS.
We provide access to this website, our online store, product information, content, functions, tools and related customer services, collectively referred to as the “Services.”
Our online store uses Shopify to provide the technical e-commerce infrastructure through which the Services are made available.
These Terms of Service (“Terms”) govern your access to and use of the Services, including purchases made through our online store.
Our:
- Privacy Policy;
- Return and Refund Policy;
- Shipping Policy;
- Payment Policy; and
- Other policies made available through the online store
also form part of the agreement between you and us where applicable.
Please read these Terms carefully before using the Services.
By accessing the website, creating an account, submitting an order or otherwise using the Services, you agree to comply with these Terms.
If you do not agree to these Terms, you should not use the Services.
Nothing in these Terms is intended to exclude, restrict or waive any consumer right that cannot legally be excluded or restricted under applicable consumer protection law.
2. Company Information
The Services are provided by:
Company name: Procano Digital ApS
CVR number: 46558014
Registered address:
Vieholmgårdsvej 30
3220 Tisvildeleje
Denmark
Email: procano@procano.com
Telephone: +45 91 75 52 63
3. Eligibility to Use the Services
You may use the Services only if you are legally capable of entering into a binding agreement under the laws applicable to you.
By using the Services or placing an order, you confirm that you have reached the applicable legal age required to enter into the relevant purchase agreement.
Where permitted by law, a minor may use the Services only with appropriate involvement or supervision from a parent or legal guardian.
You agree to use the Services only for lawful purposes and in accordance with these Terms.
We may refuse, restrict, suspend or terminate access where we reasonably believe that a user:
- Has materially violated these Terms;
- Has provided false or misleading information;
- Is using the Services for fraudulent or unlawful purposes;
- Has attempted to interfere with website or account security; or
- Creates a material risk to us, our customers or third parties.
4. Customer Accounts
Certain functions of our store may allow or require you to create a customer account.
When creating an account or placing an order, you may be required to provide information including:
- Your name;
- Email address;
- Telephone number;
- Billing address;
- Delivery address;
- Payment information; and
- Other information reasonably necessary to provide the Services.
You agree that information supplied by you will be accurate, current and complete.
You are responsible for maintaining the confidentiality of your account login credentials.
You should notify us promptly at procano@procano.com if you believe your account has been accessed or used without authorization.
You must not sell, transfer, assign or improperly share your customer account with another person.
5. Product Information
We take reasonable steps to ensure that product descriptions, specifications, prices, photographs and other information displayed through the Services are accurate.
However, the appearance of a physical product may vary slightly due to factors including:
- Screen or display settings;
- Device type;
- Lighting;
- Photography;
- Manufacturing tolerances;
- Product batches; or
- Reasonable product improvements.
Product images are provided for reference and illustrative purposes.
We cannot guarantee that the color displayed on your device will exactly match the color of the physical product.
Where appropriate, we may update product descriptions, specifications, photographs or other information to correct an error or reflect a product update.
We may also:
- Modify or discontinue products;
- Introduce updated models or versions;
- Restrict quantities;
- Restrict sales to particular destinations; or
- Correct inaccurate product information.
These rights do not affect any mandatory remedy available to you where a product is defective, incorrectly described or otherwise does not conform to the purchase contract.
6. Product Availability
All products are offered subject to availability.
Adding a product to your shopping cart does not reserve the product and does not guarantee availability.
A product may become unavailable between the time it is added to your cart and the time your order is processed.
If an ordered product becomes unavailable, we may:
- Cancel the affected item;
- Contact you for further instructions;
- Offer an appropriate alternative where suitable; or
- Refund the amount paid for the unavailable item.
7. Placing an Order
Submitting an order through our online store constitutes an offer by you to purchase the selected products.
An automated order confirmation or acknowledgment confirms that we have received your order but does not necessarily mean that the order has been accepted.
A binding purchase agreement is normally formed when we:
- Expressly accept your order;
- Confirm that the order has been dispatched; or
- Otherwise clearly confirm acceptance of your order.
Please review all order information carefully before submitting your order.
This includes:
- Product;
- Model or specification;
- Quantity;
- Price;
- Billing details;
- Delivery address; and
- Contact information.
Once an order has entered processing or fulfilment, we may not be able to modify or voluntarily cancel it.
This does not affect any statutory cancellation or withdrawal right available to you.
8. Our Right to Reject or Cancel an Order
We may reject, delay or cancel an order where reasonably necessary, including where:
- A product is unavailable;
- Payment cannot be authorized or verified;
- Incorrect billing or delivery information has been supplied;
- Fraudulent or unauthorized activity is reasonably suspected;
- An obvious pricing or product-information error has occurred;
- Applicable purchase limits have been exceeded;
- Delivery to the requested location is unavailable; or
- Processing the order would violate applicable law.
If we cancel an order after payment has already been collected, the relevant amount will be refunded using the original payment method unless another legally appropriate method is agreed.
We may contact you using the contact information provided with your order.
9. Personal and Household Purchases
Unless otherwise agreed, products sold through our online store are generally intended for personal or household use.
You must not use the Services for:
- Fraudulent transactions;
- Unauthorized commercial resale;
- Unlawful export;
- Sanctions evasion;
- Misrepresentation; or
- Another illegal activity.
Where we have reasonable grounds to suspect unauthorized resale, fraud or unlawful use, we may limit quantities or cancel the affected order.
10. Prices and Promotions
The price payable for a product will normally be the price displayed during checkout when your order is submitted.
Prices, discounts and promotional offers may change from time to time.
A later price change will not normally affect an order that has already been accepted, except where the original price resulted from an obvious error or where applicable law provides otherwise.
Promotions may be subject to additional conditions, including:
- Eligibility requirements;
- Promotion dates;
- Product restrictions;
- Minimum purchase requirements;
- Discount limits; or
- Maximum usage limits.
Where specific promotion terms conflict with these Terms in relation to that promotion, the specific promotion terms will apply.
11. Taxes, Customs and Additional Charges
The final price and charges applicable to an order will be displayed during checkout where reasonably possible.
Depending on the destination and circumstances, orders may be subject to:
- VAT or other taxes;
- Customs duties;
- Import charges;
- Customs-clearance fees;
- Delivery charges; or
- Other charges imposed by local authorities.
Where we state during checkout that a particular tax or charge is included, it will be treated accordingly.
Where charges imposed by destination-country authorities are not included in the purchase price, the customer may be responsible for those charges where permitted by law.
Customers are responsible for ensuring that products ordered from our store may lawfully be imported into the destination country.
12. Payment
You agree to provide accurate and complete payment and billing information.
By submitting payment information, you confirm that:
- You are authorized to use the selected payment method;
- The information provided is accurate;
- Sufficient funds, credit or payment authorization are available; and
- The applicable payment provider is authorized to process the transaction.
Payments may be processed through Shopify, banks, card networks, payment gateways or other independent payment service providers.
Available payment methods may vary according to:
- Country;
- Currency;
- Product;
- Order value; or
- Other relevant factors.
We may delay or cancel an order where a payment cannot reasonably be authorized or verified.
13. Shipping and Delivery
Shipping and delivery are subject to our Shipping Policy.
Delivery dates and delivery periods displayed through our store are estimates unless expressly stated to be guaranteed.
Delivery may occasionally be delayed because of circumstances including:
- Carrier disruption;
- Customs inspections;
- Incorrect delivery information;
- Severe weather;
- Public holidays;
- Transportation disruption;
- Regulatory restrictions;
- Strikes;
- Natural disasters; or
- Other events outside our reasonable control.
Except where mandatory law provides otherwise, we are not responsible for delays caused solely by events outside our reasonable control.
You are responsible for providing an accurate and complete delivery address.
If delivery fails because an address supplied by you was materially incorrect or incomplete, you may be responsible for reasonable reshipping or redelivery costs where permitted by law.
For consumer orders, the risk of loss or damage generally passes when you, or a person designated by you other than the carrier, physically receives the goods, subject to applicable law.
14. Returns and Right of Withdrawal
Returns, exchanges and refunds are governed by our Return and Refund Policy.
Consumers purchasing eligible products through an online or other distance-selling arrangement may have a statutory right to withdraw from the purchase within 14 days, where applicable under European Union or European Economic Area consumer protection law.
Where the statutory right of withdrawal applies:
- You may generally withdraw without giving a reason;
- You must notify us before the withdrawal period expires;
- Goods must be returned within the applicable legal period; and
- Direct return costs may be your responsibility where properly disclosed and permitted by law.
If a product is defective, damaged, incorrect or otherwise non-conforming, the matter will be handled according to our Return and Refund Policy and applicable consumer protection law.
Our voluntary 30-day return policy provides additional return options and does not replace or reduce mandatory statutory rights. Your reference policy also uses this separation between the 30-day commercial return period and the statutory withdrawal right.
15. Refunds
Approved refunds will normally be issued to the original payment method unless another method is agreed or required by law.
Refund processing times may depend on:
- The reason for the return;
- The applicable withdrawal right;
- The payment method;
- When returned goods are received;
- When proof of return is supplied; and
- Processing times of banks or payment providers.
Where a statutory withdrawal right applies, refunds will be processed within the applicable legal period.
Where permitted by law, we may withhold reimbursement until:
- We receive the returned goods; or
- You provide acceptable evidence that the goods have been returned.
More detailed refund conditions are contained in our Return and Refund Policy.
16. Intellectual Property
Content made available through the Services may be protected by copyright, trademark and other intellectual property laws.
Protected content may include:
- Business names;
- Brand names;
- Logos;
- Product names;
- Product descriptions;
- Photographs;
- Graphics;
- Videos;
- Text;
- Website designs;
- Page layouts;
- Software;
- Icons; and
- Other original material.
Such content may belong to Procano Digital ApS, Shopify, our licensors, service providers or other rights holders.
Unless otherwise permitted, the Services and their content are provided for personal and non-commercial use.
Without appropriate authorization, you must not:
- Copy or reproduce protected content;
- Republish or commercially distribute it;
- Modify it for unauthorized commercial purposes;
- Create unauthorized derivative works;
- Remove intellectual property notices;
- Use our content to mislead customers; or
- Use protected names, trademarks or brand assets without permission.
Nothing in these Terms transfers ownership of intellectual property to you.
17. Customer Reviews and Submitted Content
Where our Services allow you to submit reviews, comments, photographs, videos, suggestions or other content, you retain ownership of original content that belongs to you.
By submitting content for publication through the Services, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, translate, publish and display that content for legitimate business purposes relating to the Services, including:
- Displaying reviews;
- Operating the website;
- Responding to feedback;
- Improving our Services; and
- Promoting products where appropriate.
You confirm that content submitted by you:
- Is owned by you or used with appropriate permission;
- Does not infringe another person's rights;
- Is not unlawful, deliberately misleading or fraudulent;
- Is not defamatory, abusive or obscene;
- Does not contain malicious software; and
- Discloses compensation or incentives where legally required.
We may remove or refuse content that violates these Terms, applicable law or another person's rights.
18. Third-Party Tools and Services
Our Services may use tools, applications, integrations or functions provided by independent third parties.
Such providers may include:
- Shopify;
- Payment providers;
- Logistics providers;
- Customer-service platforms;
- Analytics providers; and
- Other technology providers.
Third-party services may be governed by their own terms and privacy policies.
We do not necessarily own, operate or control such independent services.
To the extent permitted by law, we are not responsible for losses caused exclusively by an independent third-party service that is outside our reasonable control.
19. Third-Party Links
Our website may contain links to external websites, applications or platforms.
Those services may be operated independently from Procano Digital ApS.
We do not guarantee the accuracy, security, availability or quality of independent third-party content.
When you visit or transact directly with an independent third party, that provider's own terms and privacy practices may apply.
20. Shopify
Shopify provides the technical e-commerce platform used by our online store.
Unless expressly stated otherwise, purchases through our store are made from Procano Digital ApS, not from Shopify.
Shopify is not the seller of products offered by Procano Digital ApS and is not normally a party to the purchase agreement between you and Procano Digital ApS.
Shopify may process certain personal information independently or on our behalf in connection with providing its platform and related Services.
21. Privacy
Personal information collected through the Services is handled in accordance with our Privacy Policy.
Our Privacy Policy explains matters including:
- What personal information may be collected;
- Why it may be processed;
- How it may be disclosed;
- How long information may be retained;
- International data transfers; and
- Rights available under applicable data protection law.
22. Errors and Corrections
Information displayed through the Services may occasionally contain:
- Typographical errors;
- Incorrect prices;
- Outdated product information;
- Incorrect delivery estimates;
- Availability errors; or
- Other inaccuracies.
We may correct inaccurate information when an error is identified.
If an obvious and material error affects an order, we may contact you and, depending on the circumstances:
- Offer to proceed using corrected information;
- Offer a suitable alternative; or
- Cancel the affected order and provide an appropriate refund.
Nothing in this section limits mandatory consumer rights.
23. Prohibited Conduct
You must not use the Services:
- For unlawful, fraudulent or malicious purposes;
- To violate applicable laws or regulations;
- To infringe intellectual property or privacy rights;
- To harass, threaten, abuse or defame another person;
- To impersonate another person or business;
- To deliberately provide false or misleading information;
- To distribute unauthorized spam;
- To introduce malware, viruses or harmful code;
- To obtain unauthorized access to accounts or systems;
- To interfere with website security or performance;
- To unlawfully collect personal information;
- To scrape protected website content without authorization;
- To bypass security or access controls; or
- To commercially exploit the Services without authorization.
We may investigate suspected misuse and restrict access where reasonably necessary.
24. Automated Tools
Automated software, robots, artificial intelligence systems or similar tools must not interact with the Services in a manner that:
- Circumvents security controls;
- Circumvents CAPTCHA systems;
- Ignores technical access restrictions;
- Scrapes protected or personal information without authorization;
- Accesses accounts without authorization;
- Disrupts website performance; or
- Otherwise violates these Terms or applicable law.
We may use reasonable technical measures to restrict automated activity that creates security, privacy, operational or intellectual-property risks.
25. Suspension and Termination
We may suspend or terminate access to some or all of the Services where reasonably necessary because:
- These Terms have been materially breached;
- Fraud or unlawful activity is reasonably suspected;
- Payment remains lawfully unpaid;
- Website or account security has been threatened;
- A user creates a material risk to customers or third parties; or
- We are legally required to do so.
Where reasonably possible and legally appropriate, notice may be provided.
Termination does not affect rights or obligations that arose before termination.
26. Availability of the Services
We make reasonable efforts to keep our Services available, secure and accurate.
However, we cannot guarantee that the website will always be:
- Uninterrupted;
- Free from temporary technical problems;
- Compatible with every device or browser;
- Completely secure; or
- Free from errors.
Except where otherwise expressly stated or required by law, the website is provided on an “as available” basis.
Nothing in these Terms excludes or restricts mandatory:
- Product guarantees;
- Product conformity rights;
- Remedies for defective goods;
- Rights relating to misleading product descriptions; or
- Other non-waivable consumer rights.
27. Limitation of Liability
To the maximum extent permitted by applicable law, Procano Digital ApS will not be responsible for indirect, incidental, special or consequential losses that were not reasonably foreseeable when the relevant agreement was entered into.
Nothing in these Terms excludes or restricts liability where it would be unlawful to do so, including liability relating to:
- Fraud;
- Fraudulent misrepresentation;
- Intentional misconduct;
- Death or personal injury caused by negligence where liability cannot legally be excluded;
- Mandatory product liability;
- Non-waivable consumer rights; or
- Any other liability that cannot legally be excluded or restricted.
This follows the liability structure used in your reference Terms, which specifically preserves fraud, personal injury, mandatory product-liability and other non-waivable rights.
28. Your Responsibility for Breaches
To the extent permitted by law, you may be responsible for reasonable losses or claims caused by:
- Your unlawful use of the Services;
- A material violation of these Terms;
- Your infringement of another person's rights; or
- Content submitted by you without the necessary permission.
You are not responsible for losses caused by our own unlawful conduct, breach or negligence.
29. Events Outside Our Reasonable Control
We will not be responsible for failures or delays caused by circumstances outside our reasonable control, subject to mandatory consumer law.
Such circumstances may include:
- Natural disasters;
- Extreme weather;
- War or civil unrest;
- Government action;
- Epidemics;
- Strikes;
- Transportation disruption;
- Telecommunications outages;
- Power outages;
- Customs restrictions; or
- Failure of essential third-party infrastructure.
Where such an event materially affects an order, we will take reasonable steps to reduce its impact.
30. Severability
If any provision of these Terms is determined to be unlawful, invalid or unenforceable, it will be applied to the fullest extent legally permitted.
Any invalid portion may be separated without affecting the validity of the remaining provisions.
31. No Waiver
If we delay or fail to exercise a right under these Terms, this does not automatically mean that we have waived that right.
A waiver applies only where clearly confirmed and only to the specific matter concerned.
32. Entire Agreement
These Terms, together with the policies incorporated into them, form the agreement governing your use of the Services.
They replace earlier versions relating to the same subject matter, subject to any rights that have already arisen.
Nothing in this section excludes information or representations that legally form part of a consumer purchase agreement.
33. Assignment
You may not transfer your customer account or contractual obligations to another person without our prior authorization except where applicable law permits otherwise.
We may transfer our rights or obligations in connection with a legitimate:
- Business sale;
- Corporate restructuring;
- Merger; or
- Transfer of business assets.
Any such transfer will not reduce mandatory consumer rights.
34. Governing Law and Disputes
These Terms and purchases made from Procano Digital ApS are governed by the laws of Denmark, subject to applicable mandatory consumer protection rules.
If you are a consumer residing in another country, this choice of law does not remove mandatory consumer protection rights that apply to you under the laws of your country of residence.
We encourage customers to contact us first so that we can attempt to resolve complaints or disputes directly.
You may contact us at:
Email: procano@procano.com
Telephone: +45 91 75 52 63
Postal address:
Procano Digital ApS
Vieholmgårdsvej 30
3220 Tisvildeleje
Denmark
If a dispute cannot be resolved directly, you may have the right to refer the matter to an appropriate consumer dispute-resolution body or competent court.
Nothing in these Terms requires a consumer to waive a right to bring a claim before a court that has jurisdiction under applicable consumer law.
35. Changes to These Terms
We may update these Terms where reasonably necessary because of:
- Changes to the Services;
- Changes to our business operations;
- Changes to technology;
- New Shopify features or integrations;
- Changes to legal or regulatory requirements;
- Security developments; or
- Other legitimate operational reasons.
The latest version will be published through our online store together with its updated effective date.
Where required by law, additional notice will be provided before a material change takes effect.
Changes will not retroactively remove rights connected with an existing purchase where doing so would be prohibited by applicable law.
36. Contact Information
If you have questions about these Terms, your order or the Services, please contact:
Procano Digital ApS
CVR number: 46558014
Registered address:
Vieholmgårdsvej 30
3220 Tisvildeleje
Denmark
Email: procano@procano.com
Telephone: +45 91 75 52 63