Last Updated: October 15, 2026
This Shipping and Delivery Policy explains how orders placed through wmmmm.shop are processed, shipped and delivered.
Our online store is operated by Procano Digital ApS.
Please review this policy before placing an order.
1. Company Information
Company Name: Procano Digital ApS
CVR Number: 46558014
Registered Business Address:
Vieholmgårdsvej 30
3220 Tisvildeleje
Denmark
Email: support@wmmmm.shop
Telephone: +45 91 75 52 63
Website: https://wmmmm.shop/
Our registered business address is provided for business identification and correspondence. It is not necessarily the location from which products are dispatched or the destination for product returns.
2. Shipping Areas and Delivery Countries
We provide delivery services to destinations supported by our current shipping and fulfilment arrangements.
The delivery countries and regions available for an order are those that can be selected and successfully used during Checkout.
Delivery availability may vary depending on:
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Destination country or region;
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Product type and availability;
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Package size or weight;
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Carrier coverage;
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Local delivery restrictions;
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Customs or import requirements; and
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Other applicable logistical limitations.
We do not guarantee delivery to countries or regions that are not available during Checkout.
If a delivery destination is unavailable, customers may be unable to complete the order using that address.
Available shipping options and applicable charges will be displayed before the order is submitted.
If an accepted order cannot be fulfilled because delivery is unavailable, we will contact the customer and provide an appropriate solution, including a refund where required.
3. Order Processing Time
Orders are normally processed within 1–2 business days after successful order placement and confirmation.
Business days are generally Monday through Friday, excluding applicable public holidays.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
Processing may take longer in certain circumstances, including:
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Incomplete or incorrect delivery information;
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Additional order verification;
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Temporary product unavailability;
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Orders containing multiple products;
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Unusually high order volumes;
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Payment verification, where applicable; or
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Other operational or logistical circumstances.
If additional information is required, we may contact the customer using the contact information provided during Checkout.
Processing time refers to the period required to prepare an order for dispatch and does not include transportation time.
4. Estimated Delivery Time
For standard delivery to supported destinations, the normal estimated transportation time is:
5–7 business days after dispatch.
This does not include the usual 1–2 business-day order processing period.
The combined estimated processing and transportation period is therefore generally 6–9 business days, where these standard estimates apply.
Delivery estimates may vary depending on the destination, product, carrier and fulfilment arrangements.
Additional time may be required because of:
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Public holidays;
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Remote delivery locations;
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Carrier delays;
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Customs inspections;
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Severe weather;
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Transportation disruptions;
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Incorrect or incomplete addresses; or
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Other circumstances outside our reasonable control.
These periods are estimates rather than guaranteed arrival dates.
Any specific delivery commitment expressly agreed during Checkout or order confirmation will be handled according to its terms and applicable law.
Mandatory consumer rights concerning delayed or failed delivery remain unaffected.
5. Shipping Charges
We offer free standard shipping to all countries and regions where delivery is available through our Checkout.
There is no minimum order value required to qualify for free standard shipping.
The standard shipping charge is 0, regardless of the supported delivery destination or order value.
The countries and regions eligible for delivery are those available for selection and successful order placement during Checkout.
Customers will see the applicable shipping method and a zero standard shipping charge during Checkout before placing their order.
We do not charge additional standard shipping fees after an order has been placed.
If optional premium or express delivery services are offered, any additional charges will be clearly displayed during Checkout before the customer submits the order.
Any changes to shipping arrangements will be reflected in the applicable Checkout options and this policy.
6. Dispatch Locations and Fulfilment Arrangements
Orders may be prepared and dispatched through different warehouses, suppliers or fulfilment partners, depending on the product, order and available logistics arrangements.
The dispatch location may therefore vary between products and orders.
Our registered business address is not necessarily the location from which products are shipped.
An order containing multiple products may be dispatched in separate parcels where necessary.
Where separate shipments are used, relevant delivery information will be provided as appropriate.
Different dispatch locations do not remove our responsibility to fulfil accepted orders in accordance with applicable consumer law.
7. Order Confirmation and Dispatch Notification
After successfully placing an order, customers will normally receive an order acknowledgment or confirmation using the email address provided during Checkout.
An order acknowledgment does not necessarily mean that the parcel has already been dispatched.
When an order has been dispatched, customers may receive a shipping notification containing available information such as:
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Carrier name;
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Tracking number;
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Tracking link;
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Dispatch date; and
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Other relevant delivery information.
The information provided may vary depending on the carrier and fulfilment arrangements.
If you do not receive an expected order email, please check your spam or junk folder or contact customer support.
8. Shipment Tracking
Tracking information will be provided where the selected shipping service supports tracking.
Where available, tracking details will normally be communicated by email or through the relevant order-status page.
Tracking information may take approximately 24–48 hours after dispatch to become active in the carrier's system.
If a tracking number does not immediately display shipment information, this may be due to carrier scanning or system-update delays.
If tracking remains unavailable for an extended period, please contact:
Please include your order number when contacting us.
9. Payment Methods and Cash on Delivery
Available payment methods may vary depending on the destination country, order, currency and payment arrangements.
The payment methods actually available for an order are those displayed during Checkout.
Cash on Delivery (COD) is available only where it is expressly offered as a payment option during Checkout.
If COD is available and selected, payment is collected in connection with delivery according to the applicable carrier or payment arrangement.
Accepted payment methods at delivery may depend on the carrier and local service conditions.
COD is not guaranteed to be available for every destination, product or order.
If COD is not displayed during Checkout, it is not available for that order.
For additional information, please refer to our Payment Policy.
10. Delivery Address
Customers are responsible for providing accurate and complete delivery information when placing an order.
Please verify:
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Recipient's full name;
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Street name and building number;
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Apartment or unit number, where applicable;
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Postal code;
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City;
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Country;
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Telephone number; and
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Email address.
If you notice an error in your delivery information, please contact us as soon as possible.
Email: support@wmmmm.shop
Where an order has not yet been dispatched, we may be able to update the delivery details.
Once an order has entered fulfilment or has been dispatched, changes may not always be possible.
If a delivery fails because of incorrect information provided by the customer, reasonable additional costs may apply where permitted by law.
Customers will not be responsible for delivery errors attributable to us or our contracted delivery providers.
11. Delivery Attempts and Uncollected Parcels
The number of delivery attempts and available collection arrangements depend on the carrier and destination.
If a delivery attempt is unsuccessful, the carrier may:
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Attempt delivery again;
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Contact the recipient;
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Leave a delivery notification;
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Deliver the parcel to an authorized collection point; or
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Return the parcel to the sender.
Customers should follow available tracking information and collect parcels within any applicable collection period.
If a parcel is returned because it was not collected or was refused without a valid legal reason, reasonable additional costs may apply where permitted by law.
Any such costs will be assessed according to the circumstances and applicable consumer rights.
Refusal of delivery does not automatically eliminate a consumer's statutory withdrawal rights.
12. Delayed Shipments
Although we aim to dispatch and deliver orders within the estimated periods, delays may occasionally occur.
Possible causes include:
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Carrier congestion;
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Customs inspections;
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Public holidays;
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Severe weather;
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Transportation interruptions;
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Local delivery restrictions;
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Incorrect delivery information; or
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Other circumstances outside our reasonable control.
If your order is delayed, please contact:
Include your order number and tracking information, where available.
We will review the delivery status and, where appropriate, contact the carrier or fulfilment partner.
If delivery cannot be completed within the agreed period, applicable consumer rights and remedies will be respected.
Where mandatory law provides the customer with a right to terminate the purchase because of non-delivery, we will handle the cancellation and any required refund accordingly.
13. Lost or Undelivered Parcels
If tracking indicates that a parcel has been delivered but you have not received it, please contact us.
You may also check whether the parcel was delivered to:
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Another household member;
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A building reception;
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An authorized collection point; or
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Another agreed delivery location.
If the parcel cannot be located, please contact:
We will review the shipment information and investigate the matter with the relevant carrier or fulfilment partner where appropriate.
Where a parcel is lost before the risk has lawfully transferred to the customer, we will provide an appropriate remedy in accordance with applicable consumer law.
Depending on the circumstances, this may include replacement delivery or a refund.
Customers will not be required to bear losses for which we remain legally responsible.
14. Damaged Parcels and Products
Please inspect your parcel and products as soon as reasonably possible after delivery.
If your order arrives damaged, please contact us at:
Where reasonably available, please provide:
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Order number;
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Description of the damage;
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Photographs of the packaging;
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Photographs of the damaged product; and
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Other relevant information needed to investigate the issue.
We may request additional information where reasonably necessary.
We will review the circumstances and provide an appropriate solution in accordance with applicable consumer protection law.
Available remedies may include repair, replacement, price reduction or refund, depending on the circumstances.
Failure to provide photographs does not automatically remove mandatory statutory rights.
15. Incorrect or Missing Products
If you receive an incorrect product, or if an item, accessory or component is missing, please contact:
Please provide your order number and a description of the issue.
Where reasonably available, photographs may help us investigate and resolve the matter.
Depending on the circumstances, we may arrange:
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Delivery of the correct product;
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Delivery of missing components;
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Replacement; or
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An appropriate refund.
Any solution will be provided in accordance with applicable consumer law.
16. Customs, VAT and Import Charges
For all countries and regions where delivery is available through our Checkout, customers are not required to pay additional import duties, customs-clearance fees or import-related taxes beyond the total amount displayed at Checkout.
Any applicable import duties, customs-clearance charges or import-related taxes associated with fulfilling an order are handled by Procano Digital ApS or its designated fulfilment and logistics partners.
The total amount displayed at Checkout is the final amount payable by the customer for the order.
Customers will not be asked to pay additional import duties, customs-clearance fees or import-related taxes upon delivery.
Where customs procedures are required, these will be handled through the applicable shipping and fulfilment arrangements.
If a carrier or customs representative unexpectedly requests an additional import-related payment, customers should contact us before making the payment.
Email: support@wmmmm.shop
We will investigate the matter and arrange an appropriate resolution in accordance with the purchase terms and applicable law.
Nothing in this section limits mandatory consumer rights.
17. Transfer of Risk
For consumer purchases, the risk of loss or damage generally transfers to the customer when the customer, or a third party designated by the customer other than the carrier, obtains physical possession of the goods.
If the customer independently appoints a carrier that was not offered by us, different rules may apply under applicable law.
Until the risk has lawfully transferred, we remain responsible for loss or damage to the extent required by applicable consumer law.
Nothing in this section limits mandatory consumer protection rights.
18. Returns and Withdrawal Rights
Returns, exchanges and refunds are governed by our Return and Refund Policy and applicable consumer protection law.
We offer a voluntary 30-day return policy for eligible products, subject to the conditions stated in that policy.
Consumers entitled to a statutory withdrawal right under applicable EU or EEA law generally have 14 days to withdraw from an eligible distance purchase without giving a reason, subject to applicable exceptions.
A statutory withdrawal right does not require our prior approval.
To obtain the appropriate return destination and return instructions, please contact:
The applicable return destination may vary depending on the product, order and fulfilment arrangements.
Our registered business address is not necessarily the return address.
Where the customer is responsible for direct return shipping costs, this responsibility applies only where permitted by law and properly disclosed.
Where a return is required because of a defect, incorrect product or another non-conformity for which we are responsible, reasonable return costs will be handled in accordance with applicable law.
For more information, please review our Return and Refund Policy.
19. Events Outside Our Reasonable Control
Events outside our reasonable control may temporarily affect shipping or delivery services.
Examples may include:
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Natural disasters;
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Severe weather;
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Government restrictions;
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Customs closures;
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Transportation disruptions;
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Carrier interruptions;
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Labor disputes; or
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Other exceptional logistical circumstances.
Where such circumstances materially affect an order, we will take reasonable steps to address the disruption and provide relevant information to affected customers.
Mandatory consumer rights remain unaffected.
20. Changes to This Policy
We may update this Shipping and Delivery Policy to reflect changes in:
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Delivery destinations;
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Shipping providers;
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Order processing arrangements;
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Estimated delivery periods;
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Shipping charges;
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Fulfilment procedures; or
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Applicable legal requirements.
The latest version will be published on our website.
Changes will not retroactively remove mandatory rights or alter accepted purchase terms where prohibited by applicable law.
21. Contact Information
For questions about shipping, delivery, order processing, tracking, delayed parcels or other delivery matters, please contact:
Procano Digital ApS
CVR Number: 46558014
Registered Business Address:
Vieholmgårdsvej 30
3220 Tisvildeleje
Denmark
Email: support@wmmmm.shop
Telephone: +45 91 75 52 63
Website: https://wmmmm.shop/
Important: Our registered business address is not necessarily the product dispatch location or return destination.
Dispatch locations and return destinations may vary depending on the product, order and fulfilment arrangements.
For product returns, please contact our customer support team to obtain the applicable return instructions and destination.
Nothing in this policy limits mandatory consumer rights under applicable law.